Making It Easier to Handle Compliance Issues
HMS is upgrading our community websites on Tuesday, September 18th. We’ve showed how our interface will make downloads easier. Today, we’re taking a look at how it will be easier to handle everyone’s least favorite topic: Violation letters.
For many neighborhoods, HMS conducts reviews of the community on a regular basis and sends correspondence when owners need to be notified about a compliance issue, including landscaping or maintenance concerns. We are sure that everyone wants to maintain their home, so please remember that the initial correspondence is simply a “friendly reminder”.
Nobody wants these issues to escalate, instead we want to work with you. We are here to help! Our new websites make it much easier for you to respond directly to HMS. You can add your comment, in your own words, directly onto our records. It’s better for everyone that we can all easily communicate if someone needs some time or clarification.
And, if you think something was sent in error, or you think we had the wrong address, you can very easily add a photo showing your lawn or house. We do everything we can, but we aren’t perfect, and we want to fix any errors or mistakes we’ve made as soon as possible.
Bear in mind that our role at HMS is to assist your Board of Directors. Keeping your community beautiful and within the standards of the Association’s Governing Documents increases everyone’s value, including your own!